Delete your SignedOff account or data

1. Which app this covers

These steps apply to the SignedOff Android and iOS driver app (package com.providuslabs.signedoff) and to the SignedOff web dashboard at dashboard.signedoff.co.za. Developer name on the stores: Providus Labs (Pty) Ltd.

2. How to request that your account is deleted

• Email gareth@providuslabs.co.za from the address on your SignedOff account.
• Use the subject line Delete my SignedOff account.
• Include your full name, role (driver, dispatcher, or owner), organisation / fleet name, and the email or phone you sign in with.
• Drivers: ask your fleet owner to confirm if they still need your login. Owners: deleting the owner account may close the organisation for everyone in that fleet.

You can also write from inside the driver app: Me → Privacy & POPIA, then email the Information Officer address shown there.

3. How to request that some data is deleted (account stays open)

You do not have to close your account to ask us to remove personal data we no longer need. Email gareth@providuslabs.co.za with the subject Delete specific SignedOff data, and say what you want removed (for example GPS history, a phone number, or a profile photo).

Drivers can also stop live location immediately without deleting anything: toggle Off shift in the app (Me → Privacy & POPIA). Your fleet is told tracking is paused, not where you are.

4. What we delete

When an account deletion request is completed we remove:

• Login credentials and Cognito account
• Name, email, phone number, and driver's licence / PrDP profile fields
• Device identifiers and push tokens tied to that user
• Exact GPS coordinates we still hold for that driver
• In-app consent records for that user

For a partial request we delete only the categories you asked for, where we are not legally required to keep them.

5. What we keep, and for how long

• Proof of delivery — photos, signatures, receiver name, and job records are business/tax records of the fleet. We keep them for seven years (SARS). We unlink them from your login and stop using them as your personal account, but we cannot erase the delivery proof itself while that retention applies.
• GPS — exact coordinates are anonymised after seven days (job id and timestamp may remain; coordinates are dropped). After account deletion we drop remaining exact coordinates for that driver.
• Account backups — a residual copy may remain in encrypted backups for up to one year, then is permanently removed.

If something must be kept, we will say so in our reply and what stays.

6. How long it takes

We aim to confirm your request within two business days and to complete deletion within 30 days. After that, store listings and this site remain the public record of SignedOff; your personal account will not.

Full privacy policy: signedoff.co.za/privacy.